Happy Customer

Once again we want to thank you for the excellent service we received. Chad resolved all of our problems in three days, which made our month-long vacation in our home away from home all the more enjoyable.

A week before travelling around Australia, chad and his team exceeded their workmanship in replacing both our charging and heating systems. other than your work ethic and diligence, we are blown away by your amazing customer service – it was above and beyond!

Without the information and support RV’s R Us gave us on our recommended service, really made us trust the team in having our best interests at heart. Taking us through every step of the way and updating us on their progress really makes them stand out, so thank you again!

Thanks Chad for doing a great job replacing the main hatch in our Jurgens van and polishing up the ends.

AVOID AT ALL COST!! We had our van collected by Chad for some insurance work to get done, The guy was so rude! (At one point when I asked how long he would have the van for , he told me that I was "giving him the sh#ts" then hung up the phone! He then refused to return our van, in the end I had to go collect the van myself ($130 in a cab). The work done on the van was mostly terrible, with compartments leaking , no keys for the replaced storage bins and a new fault with the water pump) we tried to get them to resolve the issues but the insurance company had already paid so Chad would not respond to emails or return calls! we tried politely to get these issues for months then In the end we had to pay another company in Penrith to redo most of the work! If I could give a minus rating I would. WORST EXPERIENCE EVER! steer clear.

Chad has always been patient and understanding with my requests and indulged me in wanting to do some work myself to save some money on preparation. He has lent me his car trailer at no cost to me and done an excellent on the restoration of my daughter's T3 pop; it looks brand new. I cannot fault his team's workmanship. He has a busy workshop, and you may need to wait a while for service but the wait and patience needed is worth it. Planning more work for him to undertake as well. Highly recommended.